PLACING A BOOKING
A Booking Form must be submitted before ALL event enquiries can be considered and reserved. This form must show times that include the required set up and pack down of the event. Bookings will not be confirmed until a bond, deposit or payment in full has been paid.
All bookings must be paid in full at least 30 days prior to the booked date. Bookings made within 30 days of the scheduled date require full payment to confirm the booking. Additional payment terms exist for government and regular bookings. For further information on payment terms, please contact The RISE. Management reserves the right to cancel any unconfirmed bookings where payments have not been made on time.
A tariff fee applies to all bookings that occur outside of The RISE’s normal operating hours.
To meet environmental health legislation and the City of Bayswater building code in relation to noise emission, amplification systems must be approved by management if they are to be used in the Alma Venville Arena.
TABLES & CHAIRS
Tables and chairs are supplied for each booking (subject to availability). At the conclusion of the event, tables must be cleared, wiped down and left standing, with chairs restacked into piles of 8.
The hirer is responsible for any undue noise from their guests, both inside and outside of the centre. The RISE is a multi-functional venue; therefore, hirers must consider other centre users in regards to noise levels. If these conditions are not strictly adhered to, management reserves the right to end the event with no refund given.
CANCELLATIONS & AMENDMENTS
The cancellation or amendment of a booking must be made in writing 30 days prior to the booked event date. Deposits will not be refunded for cancellations within 30 days of your event. Amendments within 30 days of your booking will attract a late change fee as per City of Bayswater approved fees and charges. The RISE reserves the right to cancel any bookings.
The RISE and the City of Bayswater make every effort to ensure that all equipment is in excellent working condition. In the event of a breakdown or malfunction of equipment, staff will endeavour to troubleshoot problems to the best of their ability. The RISE and the City of Bayswater will investigate the issue at their earliest convenience. Refunds will not be given in the event of equipment malfunctions.
- Bonds are required for most large events held at The RISE. Full or partial bonds may be withheld if:
- Damage has occurred to the sports arena or facility,
- The hirer uses additional areas not originally booked,
- The hirer and their guests have failed to exit the building at the required time, and
- The booked area is not cleaned and immediately usable by another booking.
Bonds are refunded by cheque and are made out to the name on the booking form. Cheques are mailed to your designated address as stated on the booking form.
Monday to Thursday – All events held from Monday-Thursday must conclude by 10pm, with all guests vacated by this time. This time is inclusive of the cleaning and pack down of your event. Failure to do so will incur additional charges. Friday to Sunday – All events held from Friday-Sunday must conclude before midnight, and guests must vacate The RISE by this time. The cleaning and pack down of your event must be completed before 12:45am as the building must be locked and secured at 1am. Failure to do so will incur additional charges.
The RISE and the City of Bayswater take no responsibility for the hirer and their guest’s personal possessions. Items left at The RISE are at the owner’s risk.
SET-UP & PACK DOWN
It is the hirers responsibility to setup, pack down and clean the booked area within their allotted booking times. Staff will deliver the required items and equipment to the arena, but it is the hirer’s responsibility to set up the booked area. Staff at The RISE do not set up any events outside of the requirements mentioned above. At the conclusion of the event, the hirer must have tables cleaned, chairs restacked and floors spot cleaned. Items requiring next day pick up (subject to availability), will be charged at an additional hourly rate.
If prohibited items are brought onto the premises, staff will ask for them to be removed. If the hirer does not comply, the event will be cancelled immediately and the hire fees and bond will not be refunded. Prohibited items include, but are not limited to:
- Illegal substances/items,
- Any items involving open flames,
- Smoke/fog machines, and
- Any other items deemed prohibited by The RISE staff.
LAW AND ORDER
The hirer and their guests must comply with all the provisions set in the Health, Liquor, Police and Criminal Code Acts (or any other Acts relevant to The RISE or the hirer’s booking).
The hirer is responsible for any damage occurring from their event and will be charged for all repair costs. The hirer must declare any damage noticed before and after their event. Decorations are not to be attached to The RISE’s walls, partitions, doors or ceilings in any way. The use of nails, screws, sticky tape and blu-tack is forbidden. All decorations must be removed at the completion of the function. The use of confetti, diamantes, glitter etc. is also not allowed.
No tape is to be placed on the court surface unless prior approved by management.
FEES & CHARGES
Customers will be quoted on current fees and charges, as approved by the City of Bayswater. All prices are subject to change without notice.
The hirer is responsible for spot cleaning the booked area associated with their booking (unless an additional cleaning package has been purchased), within their allocated booked times. Floors must be spot swept, vacuumed and/or mopped, tables wiped down and equipment cleaned. Additional charges apply if the booked area is left in an unsatisfactory state. Please ensure all rubbish bin contents are deposited into the wheelie bins