Covid-19 Update

It is with great excitement that we let you know that this latest Phase allows us to re-open both Bayswater Waves and The RISE to the community. 

But please remember… If you are not feeling well, please stay home. 

What does this mean for you?
➡️ You no longer need to book in to utilise the gym, pools or group fitness classes,
➡️ You will need to book in using the online booking system for the Creche,
➡️ Maximum Covid-19 limits of 2sqm per person apply,
➡️ All memberships have been reactivated as of Monday 22nd February,
➡️ Our Learn to Swim program resumed as of Monday 15th February (with class times reverting back to the pre-Covid schedule),
➡️ Waterslide and Wave sessions are now running again on weekends, public holidays and school holidays. 

Our staff and customer safety is of most importance. We will be continuing with our safety measures, with increased cleaning still a high priority. 

A step by step guide on how to book into the Creche using the current booking system at be found by clicking on this How to Book – Visual Guide link. 

For further information, contact us at Bayswater Waves on 9276 6538, or 9208 2400 at The RISE. 

Kindest regards,
The City of Bayswater Recreation team 


How to Book?
Our Creche Booking System is in place, allowing you to reserve your child’s spot with just a couple of clicks. You will also receive instant confirmation of your booking. 

It’s quick and easy!

  • Simply go to: to view the available Creche days and times across Bayswater Waves and The RISE,
  • Register your details using an email address or Facebook log in,
  • Find the day and time slot you want to book in to, using the tabs near the top of the web-page (eg Bayswater Waves – Creche or The RISE – Creche etc),
  • Click on the highlighted day and time you want to book in to, in either the ‘Under 2 years’ or ‘Over 2 years’ categories,
  • You will be able to see how many spots are still available for each day and time, or if it is full, 
  • Click ‘Book’,
  • If you are booking 2 children in on the same account, click the nominated time again, and press ‘Book’, 
  • Your confirmation will be sent to your email address, and a tick will appear on your nominated time-slot.
  • If you need to view your bookings, simply click on the ‘My Bookings’ link near the top right of the page. This will show you what times you have officially booked.
  • Remember to swipe your card or pay at Reception

What if I need to Cancel?
If you can no longer make it to your booked day and time slot, it is important that you cancel it to give other people the option to use it. Not cancelling your booking may result in you not being able to book future times and days.

  • To cancel, go to:
  • Click on the ‘My Bookings’ link, located near the top right of the screen,
  • Find the day and time you would like to cancel,
  • On the far right (under the Action heading), simply click on the little bin icon,
  • It will ask if you are sure you want to cancel the booking. Click ‘Yes’,
  • You will be sent an email to confirm your cancellation.

For further assistance, click on our step by step How to Book – Visual Guide.

Here at the City of Bayswater Recreation Facilities, we pride ourselves on our customer service. 

Please see the link below for a copy of our Customer Service Charter

City of Bayswater Recreation Customer Service Charter